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IT Technical Service Lead

Keywords / Skills : IT Technical Service, Desktop , Network , Server , Security , Technical Support, infra support, Service Assurance, Risk Management

0 - 0 years
Posted: 2019-11-06

Team Leader/Technical Leader
Posted On
6th Nov 2019
Job Ref code
Job Description
Job Description :
Job Description :
**Our Client is an established company in Singapore, who is seeking to recruit an IT Technical Service Lead.
IT Technical Service Lead

Managing follow infra support:
o Desktop
o Server
o Network
o Security
Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
Manage the customers expectation in term of service offering delivery
To be the Single Point of Contact (SPOC) for customers for on-going operations and projects
Act as a further escalation point for the Team Lead
Provide recommendation and execute improvement plan for managed Services (Service Assurance, including Risk Management)
Interface with customers on a need basis for service improvement and recovery
Ensure QA perform for the team, and take action when necessary
Manage and ensure team operation within budget (Capex and Opex allocated to team)
Manage staffs that are stationed at the sites
Participates in the development, implementation, communication and enforcement of policies, processes, procedures, standards and guidelines
Involve with Team Leads to strategize on duty rostering or scheduling
Conduct regular review with Team Leads on team performance; management direction and announcement
Manage managed Services resources, including hiring, staff admin and welfare, maintain skills set and staff discipline
Manage the development of staffs while identifying suitable trainings for them, promote talent development, and staff retention
Report to senior managers on any issue that could significantly impact the business / operation
JJ Consulting Services
EA Licence No.: 12C6207

Singapore (Preferred)

Job Description : **Our Client is an established company in Singapore, who is seeking to recruit an IT Technical Service Lead.IT Technical Service LeadResponsibilities * Managing follow infra support: o Desktopo Servero Networko Security

About Company

JJ Consulting Services
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