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IT Technical Support / System Engineer

Keywords / Skills : IT Technical Support / System Engineer

3 - 50 years
Posted: 2019-04-04

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
Posted On
4th Apr 2019
Job Ref code
JHK100003006962723
Job Description
Job Description :

Description:
Our client, in public service sector, is now looking for IT Technical Support / System Engineer to join their team.

Responsibilities:
  • Exercise good judgment in prioritizing requests and escalating them to the next level of support where necessary.
  • Utilize Service Desk Management tools to gather information, log and track incidents/problems and record resolutions.
  • Add clear and concise documentation for data entry to knowledge base as new problem resolutions are discovered.
  • Apply technical experience and logic to assist customers with incident and problem resolution.
  • Utilize Asset Management tools to change asset associations when performing equipment location changes.
  • Build and install user computer and mobile devices.
  • Provide troubleshooting and repair of general office equipment, telephones, printers, copiers, etc.
  • Provide support for video conferencing and audio visual systems.
  • Utilize mobile device management tools within an ecosystem.


Requirements:
  • Undergraduate degree in Information Systems, Computer Science, or significant related work experience and enthusiasm can be used as a substitute.
  • 3-year experience in a technical end user support field in a corporate environment.
  • 3-year experience with the configuration and troubleshooting of desktop operating systems, hardware and mobile devices in a business environment.
  • Experience in 100+ user environments.
  • Excellent troubleshooting skills and experience with multiple diagnostic tools.
  • Strong communication skills in both written and verbal in English and Chinese (Cantonese and Putonghua).
  • Microsoft Office suite including Outlook, Calendar and SQL database knowledge.
  • Knowledge of IT Security is an advantage

Interested parties please email a MS Word version resume with expected salary to (cc: ) and quote the job reference no.



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