The company is an antenna manufacturer began its operation on 1957. Having succeeded with the development of the Lock-Antenna, which was a radio receiving car antenna, and having been adopted as genuine parts of a car, the company became a world-class antenna manufacturer with a high market share in supplying the OEM automobile manufacturing companies in the world.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases