Globesoft is a leading Singapore-based regional executive search firm that provides professional, bespoke contingency and retained search services as well as staffing solutions for clients across industries including Banking & Finance, Information Technology, Telecommunications, Logistics and Supply Chain.
Our seasoned recruiters have extensive market knowledge, providing a wealth of experience in the full-cycle search for senior level management (Executive Search) including recruitment for temporary and part-time/contracting jobs (Staffing Services).
With our thorough understanding of our clients’ human capital needs, budget and priorities, coupled with our ready access to the most talented individuals in the market, we are able to deliver exceptional value to our clients. This has successfully made Globesoft a reliable and trusted partner to our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases