Job Description|| Customer Service|| Kuala Lumpur|| Any Fresher, Any Experience

Hi,
Greetings from Nityo InfoTech!!

Hope you are doing well 

I would like to share a job opening with you in case you are looking for a change, please find the job details below with our MNC client.

Do share with your friends and colleagues.

JOB DESCRIPTION
JOB TITLE : Customer Experience Specialist – Mandarin Speaker
Job Location : KL
Duration : Permanent
Salary : RM 3800 - 4800 (based on qualification and experience of the candidate)
Shifts : Rotational

Responsibilities:
• • Provide friendly and efficient service to the travel community of our client.
• • Be a first point of contact to handle and resolve customer complaints.
• • Respond professionally to inbound phone calls, including urgent situations.
• • Identify and escalate issues appropriately.
• • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• • Research information and troubleshoot problems using available resources.
• • Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.
Requirements
• • Patience, empathy, and a unique ability to manage stress.
• • Skilled and eloquent in writing.
• • Strong communication and interpersonal skills.
• • Ability to work under pressure and adapt quickly to adverse situations.
• • Technical aptitude and the ability to pick up new technology quickly.
• • Must be a native Mandarin speaker and be fluent in English
• • Must read/write in simplified Chinese and English
Bonus Skills
• • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• • Familiarity with ticketing systems.
• • Experience with policy work, or help resource project management
• • Previous, demonstrable experience with creation of online help resources
• • Early adopter of technology.
Benefits
• • Very competitive base pay
• • Performance incentive
• • Paid time off
• • Insurance
• • And much more…

If interested please share your resume at neha.pandey@nityo.com or can Whatsapp/ Line +918373982582.

Thanks & Regards
Neha Pandey
Executive -Technical Resource
neha.pandey@nityo.com
www.nityo.com