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Job Description|| Customer Service Representative|| Shah Alam

Keywords / Skills : customer service representative, Customer Service Executive, Customer Care Executive, Customer Support Executive, Customer Care, call center, BPO

1 - 8 years
Posted: 2019-07-10

Nationality
Malaysia
Industry
ITES/BPO
Airlines/Aviation/Aerospace
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
10th Jul 2019
Job Description
Please find below job details and do share with your friends and colleagues:
JOB DESCRIPTION
JOB TITLE : Customer Care Representative (English Speaker)
Job Location : Glenmarie, Shah Alam, Malaysia (UOA Business Park)
Duration : Permanent
Salary : RM2,500 to RM2800 (based on qualification and experience of the candidate)
Shifts : Rotational 24*7(9 hrs per day including breaks and 5 days in a week)
Job Description:
• End to end airline operation - Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
• To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service. To be able to deal with customers and meet customer requirements
• Work Environment - 24*7
• Language: Should be fluent in spoken English& the specific Language.
• Fresher or Minimum 6 months of experience in the travel industry.

Personal Style Enablers:
• Should have a good standard of both Spoken and written English& native language
• Needs to be a team player with a positive attitude.
• Should be adaptable to change.
• Needs to display confidence and the ability to sell a given product.
• Extrovert with a customer service mind set.

Interested candidates can share their updated resume on neha.pandey@nityo.com with below details:

Candidate Name :
Address :
IC:
Age :
Marital Status :
Contact :
Email Address :
Last Drawn Salary : (Basic)
Expected Salary : (Basic)
Availability : (Month)(Year)||Notice period
Education Background
Language
Working Experience :
Company Name :
Position Title :
Duration :
Main Responsibility :
Reason of leaving:
Availability for the interview-day/time

Thanks and Regards
Neha Pandey
Executive -Technical Resource
Call: +60392124911
WhatsApp: +918373982582
neha.pandey@nityo.com
www.nityo.com



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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