2+ years of hands on experience in RPA (Robotics Process Automation) Experience in RPA tools- preferably with Blue Prism Strong Background experience using various Microsoft Technologies in .NET/Java area. Ability to develop solution (along with alternatives) to automate the business process using RPA platforms, and other available products/utilities (both internal and external) Advanced knowledge of Microsoft packages such as MS Excel (VBA scripting), MS Visio, MS Access, and MS Word Support Pre-sale activities and provide technical solutions, effort estimation, define delivery strategy and plan will be preferred. Evaluate RPA tools and provide recommendations
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases