These positions are going to be hired under our company ITCAN pay roll as permanent employment.
O Level / Nitec / Diploma or other equal qualification. Around 1 year in Desktop / IT Helpdesk Support Should have knowledge on Windows support. Should have basic troubleshooting experience IT Support / Hardware support Training will be provided.
Please let me know your interest for this position and send your profile to me. Thanks.
Regards, Basith ITCAN Pte Limited (Singapore) IT Business Solutions Sdn Bhd (Malaysia) Leading Technology... Lasting Relationship... EA License No: 13C6429 / EA Personnel: R1104824 Email : email@example.com Mobile Number: +6591835858 Telephone main line: +65 6604 6805 Ext: 124 Fax line: +65 6604 6825 30 Cecil Street, Prudential Tower, #18-08 Singapore 049712
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases