Looking to join a flavours & fragrances company with a global footprint? Are you meticulous & possess strong communication skills? Good with numbers and processes? We might have the job for you! You will... Be responsible fo the maintenance of the Sample Room Handle effective sampling to customers (Domestic and International) Maintain proper sample records & tracking systems Possess product knowledge (Odour Description, Date of Manufacturing, Date Of Expiry, Shelf Life) Update product prices, product codes, expiry dates, etc Attend to non-agency customers visiting the office Maintain buffer stocks of Sample Packing Material You should... Be proficient in SAP Be detail & process oriented Possess good verbal & written communication Have 2 to 3 years of relevant experience in a similar role (in a Fragrances Department) Please send your resume in WORD format by clicking the apply button below or contact Santhiya Shugumaran on +65 6701 1509 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1770031 (Santhiya Shugumaran).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases