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L2 Application Support Analyst

Keywords / Skills : resolve incidents, problem and user queries, incident communication, SLA breaches, Application Major Incidents, Logistics issue, service improvement plan, process improvement, Communicate complex technical issues

2 - 4 years
Posted: 2018-09-24

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Other Information Technology
Posted On
24th Sep 2018
Job Ref code
ARDT18126
Job Description
Responsibilities
  • Responsible for availability, incident, problem and capacity management for the applications in scope 
  • Response and resolve incidents, problem and user queries through proper analysis 
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department 
  • Execute continuous service improvement plan, process improvement 
  • Ensures essential process / procedures are followed and contribute to defining standards. 
  • Communicate complex technical issues to business users in a language they understand 
  • Contribute in effective knowledge management best practices within team and organization 
  • Work closely with 1st & 3rd level support and development teams to the incidents, problem and users’ queries are resolved within SLA 
Job Requirement
  • Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications. 
  • Strong team player. Flexible and being able to manage time effectively. 
  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision. 
  • Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment. 
  • Solid understanding of ITIL methodology 
Essential Technical Skill:
  • 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct 
  • 2+ years’ experience supporting native iOS / Android applications in large Production environments 
  • Hands-On experience in writing / debugging scripts, code, database queries 
  • Software Engineering & Change Management 
  • Solid understanding of resiliency and redundancy designs 
  • Interfaces and Messaging systems 
Personal Skill:
  • Ability to work in a team environment 
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority 
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels 
  • Strong problem-solving skills while being process orientated 
  • Self-motivating and delivery focused individual 
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues 
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner 
Interested candidates can forward their CVs in MS Word Format to amita.raj@teksystems.com and we will contact you for a preliminary and confidential discussion.

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C454



About Company

Allegis Group is the global leader in talent solutions focused on working harder and caring more than any other provider. We’ll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That’s the Allegis Group difference, and it’s consistent across every Allegis Group company. With more than US$11billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialised group of companies includes: Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey & Africa, Allegis Partners, MarketSource, and EASi. Visit www.AllegisGroup.com to learn more.

Allegis Group Singapore Pte Ltd,
Company Reg No. 200909448N, EA Licence No. 10C4544


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