Send me more jobs like this

Sorry, This job is expired.

L2 support- Application

Keywords / Skills : L2 support, J2EE, Java, PL/SQL

2 - 6 years
Posted: 2019-07-11

IT/Computers - Software
Technical Support Engineer
Posted On
11th Jul 2019
Job Description
Provides Level 2 application support for reported issues and resolve within the stipulated service level agreement (SLA),

which include:

- Understanding of the issue,

- Conduct analysis and investigation to determine root cause(s),

- Provide corrective and preventive solution, and/ or,

- Escalate case to Level 3 or Technical Support for further investigations. - Ensures smooth completion of application batch jobs.

- Work closely with the customer.

- Work on improvements or provide proposals to address recurring issues, close monitoring gaps, and automate/reduce manual work.

- Supports production changes implementation to ensure smooth rollouts.

- Provides after office hours stand-by duty support e.g. 1 week per 1-2 months period and may be activated onsite for urgent issues.

There may be occasions whereby support duties outside the normal working hours will be needed for a short term basis, e.g. during major production implementation or during peak activity periods. Standby allowance, off-in-lieu or equivalent will be given.

- Training & Mentorship will be provided on SOPs, ITSM and Monitoring & Investigation Tools.

About Company

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company. The services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations. Our customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

Walkin for you