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L2 Support Engineer


Job Description

Job Summary:
 We are looking for Support Engineer who thrives on resolving issues/problems for large banking applications mainly on corporate banking applications.
 
Mandatory Skill-set:
  • Degree in Information Technology, Business or Banking and Finance; 
  • 5 years of working experience on application support within Financial Services; 
  • Able to provide 24 x 7 operational support; 
  • Solid experience in Level 2 production support, incident management, root cause analysis and bug fixing; 
  • Good experience in PL/SQL, MySQL OR MariaDB; 
  • Good understanding of batch support for banking applications; 
  • Analytical with excellent troubleshooting skills and aptitude in relentless focus on business needs and consistently raises the bar on service excellence; 
  • Should possess good oral and written communication skills and willingness to learn and adapt to the dynamic environment; 
  • Able to work under pressure and in a fast pace environment; 
  • Passionate, enthusiastic and self-motivated. 
Desired Skill-set: 
  • Experience in performance tuning; 
  • Prior experience on corporate banking applications; 
  • ITIL Certification. 
Responsibilities:
  • Monitoring and maintaining the general health of the IT System; 
  • Ensuring the systems are operating at optimal level without issues​ and manage the change requests, defects management as well as the business-as-usual activities; 
  • Provide root cause analysis techniques to determine cause and resolve complex system issues; 
  • Involved in hands-on technical troubleshooting and support, lead the level support engineers and also coordinate projects when needed; 
  • Suggest improvements by providing technical specifications for system / process enhancement; 
  • Involved in requirement analysis and responsible to support for enhancements, fixes and emergency application changes; 
  • Ensure IT systems are operating with high efficiency; 
  • Participate in production or incident calls; 
  • Prepare reports for business units and management; 
  • Develop implementation, integration, documentation and user guide according to agreed standards.
Should you be interested in this opportunity, please send your updated resume to apply@sciente.com at the earliest. Confidentiality is assured, and only shortlisted candidates will be notified.
Key Skill(S)
Support Engineer,Support Analyst,Application Support,Technical Support,Technical Support Engineer,Customer Support Engineer,Production Support

Company Name

Sciente Consulting Pte. Ltd

Industry

Banking/ Financial Services

Function

IT

Role

Technical Support Engineer

Education

Bachelors/ Degree

Ref Code

#4598

Posted On

12th Oct 2018

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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