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L2 System Engineer (Global Operations Command Centre)(Messaging and MS Infrastructure System)

Keywords / Skills : System Engineer, L2, Messaging, MCP, MCSE, IT Operations, Active Directory, AD, Microsoft Exchange, GPO, VMware, Citrix XenApps, Server, SCCM, SCOM, Cloud, O365

6 - 12 years
Posted: 2019-05-30

Job Description
L2 Systems Engineer (Messaging and Microsoft Infra Systems)

The Systems Operations position is a key role within the Global Command Centre organisation to support the ever-growing Server products and services provided by The Company globally. 

Within the IT Shared Services organization, this position is the most senior resource after the Server SME and/or to Engineering. The role of the IT Shared Services is to be the provider of end-to-end support to our customer base worldwide, thus the high level of expertise required to ensure the IT Shared Services is fully self sufficient. 

The primary focus is to ensure timely resolution of incidents brought to Level 2 and apply approved changes where applicable. As the senior specialist of Systems within the IT Shared Services, you will also be accountable for driving resolution of Major incidents during crisis mode.

  • Provide Customers with professional, timely, efficient and effective technical expertise on Systems support. 
  • Support or Provision Customer Server changes on time and help to improve the process to "do it right the first time" 
  • Provide Systems related service support by owning customers Server incidents within a complex environment and developing a methodical approach to solve the incident or problem. Escalate problems to suppliers or internal Expert Practices when appropriate.
  • Analyze problems and resolving recurring difficulties through root cause analysis. 
  • Implement Server change requests for customers on the Company managed Server solution
  • Maintain a comprehensive and update-to-date customer Server topology database 
  • Actively contribute to improve and map Server processes within ITIL framework 
  • Contribute to the achievement of customer satisfaction by proving best in class support

  • Degree in Computer Science, IT, Engineering (or equivalent)
  • The right person will have gone through the ranks of an operations group supporting customers globally on a 24-7-365 basis
  • At least 5 to 10 years of experience working with Microsoft product family.
  • Industry Technical Certifications is essential: MCP, MCSE 
  • Experience in MS Exchange, MS Active Directory (AD) and Group Policy (GPO) is required
  • Experience in VMware and Citrix XenApps environment would be advantageous. 
  • Experience operational role in a 24-7 organisation is an asset.
  • Experience in MS Systems Centre Configuration Manager (SCCM) and Systems Centre Operations Manager (SCOM) is preferred
  • Experience in Storage technologies is preferred 
  • Experience in Cisco Ironport, Symantec mail gateway and Barracuda is preferred 
  • Experience in Office 365, Azure AD is preferred 
  • Knowledge of Health & Security Industry IT Operations would be a strong benefit. 
  • Proven expertise in Server Administration (Microsoft) 
  • Excellent knowledge of server hardware (including SCSI, RAID and I/O topology) 
  • Excellent knowledge of Microsoft’s Active Directory and Microsoft Exchange 
  • Excellent knowledge of storage hardware (including Fiber channel, clustering, etc.) 
  • Must have an understanding and working knowledge of PC based equipment and common PC based applications 
  • Working knowledge of network management tools like SCCM and SCOM, or other industry standard monitoring systems would be advantageous. 
  • Advanced knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)

About Company

TheExecutiveCircle Asia Pacific Pte Ltd

Built on the foundation of 25 years of experience, The Executive Circle is a partnership of accomplished Executive Search Professionals supporting the needs of clients in the Asia Pacific region.

With a track record of more than 10 years each, our Consultants have successfully supported Global Multinationals, Asian Home Grown Enterprises, and Start-up Companies in their Expansion, Turnaround and Succession Planning Strategies over the years.

Having seen the boom and bust of the last 10 years have reinforced our belief that recruitment is not merely the hunt for the right technical skills.

What differentiates a successful company from the competition will ultimately depend on their ability to engage, retain and develop the right talent to become key assets to the business.

Our Consultants’ Understanding of each Industry Domain, HR Requirements & the Business Environment; our Consultative Approach to each client; and Our Commitment to the Values of Integrity, Confidentiality & Professionalism are the reasons why 75% of our assignments come from long terms repeat or referred clients.

Moving forward, our Vision is to strengthen the value we provide to our senior level clients, candidates and business associates, in whose continued Confidence, Trust and Reliance we have been privileged to attain.
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