Over the last 10 years Enggsol has grown from being a specialist staffing solution provider in th IT and Engineering industry and expanded its services to the fields of accounting anf finance, sales and marketing, human resource and administration, hospitality, telecommunication and logistics sectors. We however remain very loyal to our origin in the IT and Engineering domian and have a highly respected presence in the staffing industry.
Enggsol has assisted clients to meet their business objectives by providing tailored staffing solutions and simultaneously have advances the careers of many job seekers. We have established a fast, comprehensive and systematic process for recruitment that ensures that the interests and goals of all the parties are met. We have a Talent Pool located throughout the Asia Pacific region and ensure our consultant adhere to the best search practices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases