Involve the delivery of infrastructure for C2E projects and ensure the following:
Involve in the end-to-end deployment and delivery of IT infrastructure for C2E projects from deployment planning, setup & testing, pre-production readiness to production cutover. Conduct proper transition from Project to Operations before project closure
Understand the solution, scope and deliverables of the project, review the implementation and cutover strategy and work towards executing a successful project cutover
Collaborate with Solution Engineer, Application teams, Infrastructure SME's and service providers to meet the project objectives and schedule, and address issues that arise in the project through timely escalation
Prepare and submit the necessary change requests and requisition for the deployment of infrastructure for the project, such as facility/VM request, IP/DNS/Hostname request, SAN requisition, etc.
Deploy infrastructure setup according to the Bank policies/standards and approved solution design
Manage risks and escalation encountered during project deployment and drive towards resolution
Achieve target SLA for Infrastructure Provisioning and complete project deployment as per agreed schedule and plans
Complete DR readiness based on Bank Policy
Interface with Infrastructure, Project Management, Application Development team as part of infrastructure setup readiness
Familiarity with Vulnerability Threat Management (VTM) process with ability to track and report overall VTM schedule and its remediation.
At least 8-10 years of working experience, preferably in banking environments
Candidate with operational experience, preferably in support of critical application systems will have an advantage.
The candidate should have strong infrastructure/technical background with knowledge on Open Systems platform, Firewall and load balancer, and moderate information security knowledge
Have good leadership skills in working with application teams and service providers in defining infrastructure deployment plan, cutover/migration strategy and test plan.
Have a good understanding of ITIL processes
Candidate must speak and write well.
At least 5 years IT experience with at least 3 years in a project deployment capacity, preferably gained in IT banking environment or a system integrator environment.
Good people management, vendor management and project management skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases