Candidate should have proficiency in any of the below languages.
* English and Bahasa Indonesia (Read/Write/Speak)
* English and Bahasa Malaysia (Read/Write/Speak)
* English and Thai (Read/Write/Speak)
* English and Vietnamese (Read/Write/Speak)
We are looking for new members to help us achieve our goals by ensuring security of our clients’ platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets and will also be responsible for engaging with the team to promote high performance culture and great place to work.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases