Greetings from Shell Infotech! Shell Infotech is pleased to inform you regarding an openings with one of our client based in Singapore. Employer: Shell Infotech Pte Ltd (Candidate selected will be under the payrolls of Shell Infotech)
Company : Shell Infotech Position : Maintainence Engineer Exp ; 2-10 Years Type : 1 Year Contract (Renewable Based on Performance) Location : Singapore Jurong East Notice : 1 Month.
JD As Below : â¢ Handling the tech refresh request for existing customers, which include the server & application installation, upgrades and migration.
â¢ Server Backup & Data migration
â¢ Provide preventive and corrective maintenance services to the existing customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases