A global market leader in the power industry is currently sourcing for a Maintenance Planning Engineer to be part of the organization. This exciting role gives you the opportunity to harvest your full potential on a global platform, drive the organization and your career forward, and contribute to the rapid growth of local metro network. Role Description: Work closely with sales and field service department on coordination of cost-effective field service operations at clients' worksites, both locally and internationaly Maintain and update field service contracts, service inquiries and travel schedule to ensure continuous support at clients' worksite Facilitate field service engineers in purchasing and delivery of spare parts and materials Ensuring field service operations are in compliance with local regulatory requirement, as well as best quality and safety practices Minimum Requirement: Diploma in E&E Engineering 3-5 years of industry experience, Experience in field service operations is highly preferable Excellent interpersonal and communication skill Experience in using ERP software on daily Please send your resume in WORD format by clicking the apply button below or contact Yong Ting Yi on +65 6701 1528 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1658485 (Yong Ting Yi).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases