IT Recruitment & Talent Search: Only Thing we think about

A multi-award winner which was voted the best recruitment agency for IT & Engineering positions in Singapore by HRM Asia Awards 2016. We have been providing technology talent management solutions in Singapore since 2007. As the technology experts, we have an enviable position as one of Singapore’s most reputable technology recruitment agencies.

Manager, Digital

Keywords / Skills

Project Manager,Customer Journey,Customer Experience,User Experience,UX,UI,User stories,Use Cases,Digital Transformation,CX

Job Description

Seeking a dynamic and experienced Digital Service Delivery Manager for one of the well established organization to support Digital Transformation Journey.

Mandatory Skill-set
  • Degree in Information Technology, Computer Engineering, Computer Science or Information System; 
  • At least 10 years of working experience with 5 years of customer experience (CX), customer journey experience in the service industry; 
  • Leader with out of the box thinking and quick decision making capabilities; 
  • Prior experience in mentoring and leading a team in the end to end implementation of mission critical IT projects; 
  • Good understanding of current digital and online trends, concepts, strategy and best practices; 
  • Good understanding of CX, UX, UI, Design Thinking and overall Customer Journey; 
  • Excellent interpersonal and communication skills to interact with stakeholders, users and technical personnel at different levels; 
  • Strong analytical skills and prior experience in planning, strategizing, budgeting and expense management for IT projects.
Desired Skill-set
  • Agile / PMP / PRINCE II certification; 
  • Design Thinking Training.
  • Act as Subject Matter Expert (SME) for digital projects to support digitally-enabled workplace initiatives;
  • Responsible to develop strategies, conduct the user research and user journey mapping and drive the adoption of new digital tools; 
  • Collaborate with technical team and drive the implementations; 
  • Work with close partnership with multiple stakeholders to support the digital initiatives; 
  • Implement the digital literacy training programme across the organisation, to equip leaders with the skills to drive digital transformation; 
  • Implement agile methodology processes encompassing business, functional and technical development; 
  • Collaborate to collect, analyze pre and post-implementation metrics and creating a "easy and enjoyable" work place journey; 
  • Lead-by-example, coach, mentor and motivate team members to work across organisation boundaries to get things done.
Should you be interested in this opportunity, please send your updated resume to at the earliest.

Confidentiality is assured, and only shortlisted candidates will be notified.

EA License: 07C5639

Company Name

Sciente International Pte Ltd


Government / Public Sector/ Defence




Project Management

Ref Code


Posted On

9th Nov 2019

About Sciente International
Established in early 2007, we are a multi-award winning ISO 9001:2008 certified Technology Recruitment & Talent Search Specialist.

Our team is self-driven with dreams, uncompromising values and a purpose.

We are led by diverse, passionate, professional & ethical leaders from IT industry with deep technology & industry domain knowledge. Every member of our team has an excellent track record in making a difference in the industry within a high performance environment. Our laser-like focus in technology within chosen industries, coupled with our consultative approach through client alignment methodology adds immense value to our clients and makes us very unique in the market place.

For us, partnership with clients, accuracy in the right match and quick turn-around time are everything. Professionally, we strive to be the largest firm in “Technology Talent Search & Recruitment”.

Our passion is to create a high performance venture with a difference and in doing the right things based on our core values. We are absolutely committed to deliver beyond satisfaction to make a real impact to our Clients’ business and to make a difference in the Community we live in.

At Sciente International, in brief, we make our clients’ lives easier in the area of Technology Talent Acquisition and IT Talent management solutions.

Lastly, being a member of a hybrid Sciente organisation, our successful & profit making business sponsors the social innovations and community services to achieve an objective and a purpose, which are much larger than business.

To know more, please visit

EA license no. 07C5639

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