Reporting directly to the Headof Sourcing, this position is responsible for identification, development and implementation of country procurement strategies, category management activities and cost management initiatives across AIA Singapore entities.
Key Responsibilities Sourcing Strategy Development & Implementation
Identify and provide strategic focus in the development of category and sourcing plan that sets short, medium and long term goals and objectives of the function.
Demonstrate ability to drive and deliver strategic business plans and initiatives across AIA Singapore to deliver target benefits and financial savings.
Aim to optimize expenses through centralized sourcing support across Business units.
Support and implement group wide sourcing strategies, working closely with Group Sourcing, whenever applicable to ensure synergy across AIA entities.
Active engagement with businesses to obtain agreement for the strategy from key stakeholders so that implementation and compliance are optimal.
Promote effective management of suppliers to sustain value throughout the lifecycle of the contract.
Reviewing service areas of improvement and potential supplier rationalization where it make sense
Sourcing Activities Execution
Responsible for sourcing execution including but not limited to internal requirement analysis, supply market analysis, sourcing strategy development, competitive bidding process, negotiation, recommendation and contract award.
Identifies opportunities for operational efficiencies and cost savings through analysis of spend, supply markets.
Define and manage key supplier relationships to deliver breakthrough performance in cost, service and quality, including technical input to negotiations on strategically significant contracts
Ensure all suppliers selection is based on a fair and transparent manner and is in compliance with local and group policies where applicable.
Sourcing System Implementation
Responsible for end-to-end management of Procurement system (preferably with knowledge in SAP Ariba system)
Relevant experience of at least 5 years or more
A good technical appreciation of the range of procurement categories
Outstanding analytical capabilities
Excellent interpersonal skills
Strong influencing skills at senior levels to influence acceptance of a new way of working
Ability to negotiate at the highest levels with suppliers
Strong understanding in contract Terms and Conditions
Strong understanding of Procurement Processes
Excellent written and oral communication skills
Good project management skills
Ability to work cross functionally in a dynamic environment
High level of personal and professional integrity
Good IT skills to include wide experience of word documents, Excel spreadsheets (including pivot tables and charts) and PowerPoint
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases