Assistant Manager / Senior Engineer – Regulatory Compliance My client is a world leader in the consumer electronics industry with a plethora of products. Having been around for about 100 years, they are known for their excellence and innovation. They now seek an experienced engineer to take up a management role for Regulatory Compliance Responsibilities: Assume responsibility as a global regulatory advisor, responsible for researching and monitoring of regulations, and helping establish global regulatory strategies. Establish communication with regulatory authorities relating to spectrum planning, product safety and environmental across the globe Interpret proposed regulations and advise management on impact to the organization Develop and implement regulatory strategies, procedures and controls for new products and business activities that require governmental approval Prepare and submit regulatory applications such as permits, licenses, certificates and authorization Coordinate and prepare various compliance reporting to regulatory organizations, telecommunication authorities, meeting documentations and training material Perform internal audits on the effectiveness of compliance policies main maintain records of international Regulatory Compliance regulations including technical details for all regions of the world Stay abreast of current industry trends and new regulations in order to analyse the impact of regulation changes on an organization by working closely with Global Compliance team and key stakeholders Requirements: Advanced degree in electrical/electronic engineering or a related discipline or equivalent work experience 10 – 12 years’ of experience with regulatory requirements on a global scale for consumer electronics or medical electronics Experience with certification of wireles products and components Prior knowledge of RF Test Proven track record of working on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors Knowledge of government administrative procedures, with regular interaction with telecommunication and other authorities and ability to evaluate complex information Proficient in computer operating skills in MS Office / Excel; experience in using SAP or ERP systems are preferred Travel of about 20% Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases