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Manager, Service Delivery Operations

Keywords / Skills : Service Delivery Management, Account Delivery, Service Level Agreement, SLA, ITIL, Vendor Management, People Management, ADM, SDM

5 - 12 years
Posted: 2018-12-14

Job Description
Manager, Service Delivery Operations

Responsibilities:
  • Lead and manage the Service Delivery team
  • Responsible for Service Delivery team building, development, management and motivation
  • Manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved
  • Establishes policies, process and procedures to ensure consistently high service performance
  • Manage cost and streamline the process while maintaining high customer satisfaction
  • Initiate Continuous Process Improvement to achieve greater efficiency and profitability
  • Building and maintaining customer relationships
  • Identify potential needs of customers and highlight potential sales opportunities to the sales team
Requirements:
  • Degree or minimum Diploma in any field from a recognized institution
  • At least 3 years’ relevant experience in service delivery, customer fronting 
  • People Management experience
  • Proficient in Microsoft Office applications
  • Good understanding of processes and requirements, with the ability to identify possible areas of improvement
  • PMP, ITIL Foundation preferred
  • Service Management desirable
  • Pleasant, polite & customer-service oriented
  • Excellent interpersonal and communication skills



About Company

TheExecutiveCircle Asia Pacific Pte Ltd

Built on the foundation of 25 years of experience, The Executive Circle is a partnership of accomplished Executive Search Professionals supporting the needs of clients in the Asia Pacific region.

With a track record of more than 10 years each, our Consultants have successfully supported Global Multinationals, Asian Home Grown Enterprises, and Start-up Companies in their Expansion, Turnaround and Succession Planning Strategies over the years.

Having seen the boom and bust of the last 10 years have reinforced our belief that recruitment is not merely the hunt for the right technical skills.

What differentiates a successful company from the competition will ultimately depend on their ability to engage, retain and develop the right talent to become key assets to the business.

Our Consultants’ Understanding of each Industry Domain, HR Requirements & the Business Environment; our Consultative Approach to each client; and Our Commitment to the Values of Integrity, Confidentiality & Professionalism are the reasons why 75% of our assignments come from long terms repeat or referred clients.

Moving forward, our Vision is to strengthen the value we provide to our senior level clients, candidates and business associates, in whose continued Confidence, Trust and Reliance we have been privileged to attain.
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