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Mandarin speakers -- Customer service

Keywords / Skills : Customer Service, Customer Care, Customer Support, Customer Care Executive, Customer Service Executive

0 - 5 years
Posted: 2019-07-10

Nationality
Malaysia
Industry
Customer Service
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
10th Jul 2019
Job Description
Job Role- Customer Experience Professional
Location - Kuala Lumpur
JOB Type - Permanent

DUTIES AND RESPONSIBILITIES:
• Provide primarily customer service via Channel Live chats, email to customers.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Ensure all follow ups are done in a timely manner.
• Ensure all SLA’s are met appropriately.
• Maintain high level of customer satisfaction whilst maintain a professional manner.
• Be familiar with all policy, processes, and product knowledge and escalation paths.
• Remain polite, patient and courteous with customer throughout the experience.
• Ensure the end to end experience for all customers is at a high level of customer satisfaction.




About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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