Our client is a Design and Manufacturing Company of Forklift Components and Frames and other similar product lines. Established in 1996, the company is wholly owned subsidiary of Japanese CompanyIn 2012, our client company expand its operation through the acquisition of an additional plant.Our client is committed to supply high quality and valued products for which their customers feel that our client company is a reliable partner.Our client also values families and relationship with employees through continuous support, training and teachings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases