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Member Relations Officer – Intern

Keywords / Skills : Member Relations Officer, co-working, hospitality, upselling, F&B, community bonding, vendor management

1 - 3 years
Posted: 2020-01-13

Industry
Recruitment/Staffing/RPO
Function
Sales/Business Development
Purchase/Logistics/Supply Chain
Role
Vendor Development Manager
Business Development
Posted On
13th Jan 2020
Job Ref code
310673
Job Description
Job Description :

We are hiring Member Relations Officer – Intern.

The Great Room is looking for energetic and personable Member Relations Officer (MRO) – Intern who is one of our essential point of contact for all our members. The MRO Intern will be rotated among the 3 core functions of our centre – Operations, Sales and Events and eventually specialise in a particular field. The MRO Intern and will report into the Centre Manager. The team’s goal is to deliver a strong community spirit, through operational excellence, while ensuring the office maintains high occupancy.

What will you do

Be the Supportive Office Expert
  • Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
  • Support the preparation of members’ move-in and move-out schedules to minimize issues, and ensure a warm welcome and fond farewell
  • Support the Centre Manager in making strategic decisions regarding the operational and sales performance of the office
  • Support the Centre Manager to develop best practices and process improvement to benefit service efficiency and members’ experience
  • Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience
  • Ensure a warm welcome and fond farewell for all members and visitors to the office


Ensure Operational Efficiency
  • Manage the concierge, and all calls and emails coming in through the office
  • Work with our selected IT, F&B and Housekeeping vendors to ensure our inventory, events and office needs are catered to in a timely manner
  • Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications
  • Encourage participation and use of our members’ platform and network portal
  • Key card management for access cards to the building and the office, ensuring utmost security
  • Manage members and office mail and packages


Play a part in creating the Community
  • Conduct office tours and upsell space to prospective members according to their needs
  • Research and identify the needs of prospective and existing members, and develop personalized sales pitches and solutions to meet their needs
  • Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
  • Refer prospective or existing members to other offices based on their specific needs
  • Support Centre Manager to develop and implement lead generation and sales conversion strategies to maintain 100% occupancy
  • Connect with local organizations and attend networking events to promote the office and the brand, and identify potential members
  • Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings


Create a vibrant space
  • Coordinate set-up and breakdown of events, including vendor management, ordering of F&B
  • Ensure the client representative of the event is given the utmost support to warrant a successful event
  • Conduct tours to upsell the office for prospective events
  • Ensure all follow-up and communication are responded to professionally and within the timeframe given as per company standards
  • Send out weekly event orders to the team
  • Be the host of The Great Room’s signature events to enhance the community bonding experience (e.g. hosting of Monday Breakfast Club with Centre Manager)
  • Lead The Great Room’s quarterly community activity to provide a quality experience for all our members
  • Management of meeting rooms, including upselling of F&B consumption

Job Requirements
  • Able to work under pressure in a fast-paced environment
  • Prior experience in co-working or hospitality industry would be an advantage
  • Great organizational skills with the ability to multi-task
  • Strong verbal and written communication skills
  • Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
  • Strong organisational skills, including the ability to prioritise, multi-task, delegate and workeffectively with minimal supervision.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethicand empathy
  • Reliable, focused, and detail-oriented
  • Self-directed with a high level of initiative and a ‘can do’ attitude


What you’ll receive
  • Internship Allowance
  • 5 days work week (though there may be occasions where you will be required to work on weekends due to Events etc.
  • Annual Leaves & Public Holidays
  • Birthday Leave
Interested parties please apply by clicking "APPLY NOW"


About Company

People Advantage Pte Ltd
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