The Government Infrastructure Group (GIG) is responsible for providing the ICT Infrastructure where the whole government will rely on for its digitalization efforts and smart nation initiatives. The infrastructure layer covers the data centres, networks, cloud and endpoints. The modernization of the infrastructure and related services are underway and further efforts will be required to drive the adoption of advanced technologies to bring greater value to the country. If you are someone with strong infrastructure background and passionate about technology, who is looking for opportunities to work with a team of practitioners and leading industry experts, we welcome you to join GIG. We are looking for a technical consultant with broad and deep technical expertise across Microsoft 365, including Office 365 and Azure Cloud Computing Services. One of the key result areas will be to tap on the technical skillset to design and implement Microsoft 365 and Microsoft Enterprise Mobility Suite.
What to Expect:
Possess Microsoft 365/Azure skillset in the areas of Design, Implementation and Operation
Provide subject matter expertise in the area of Azure SaaS services e.g. MS 365, MS Enterprise Mobility Suite, Azure AD, SharePoint Online, Teams, Exchange Online, inTunes, Azure Information Protection
Develop technical design and solutions by working with technical leads and architects
Work with architects to rationalize the technical design and ensure solutions work well with the government infrastructure, policies, standards and security requirements
Translate solution design to technical specification for tender
Work with the vendors on the deployment of MS 365 according to the business requirement
Analyse, develop and communicate on-boarding process, technology improvement and feedback for MS 365 throughout the deployment and operation cycle
Coordinate with Product Principals and System Integrators on the evaluation of technology solutions and proof-of-concepts
How to Succeed:
Diploma/Degree in Computer Science, Engineering
Minimum 5 years of related working experience in managing large IT enterprises
Proven experience in managing cloud services, such as MS 365
Knowledge of Microsoft Windows servers, end points, SCCM, Exchange, SharePoint, Device Management, PowerShell Scripts
Demonstrate strong technical foundation and willingness to learn new technology and approaches
Good planning, organizational, analytical and problem-solving skills
Good written and communication skills with the ability to present well
Able to co-ordinate and collaborate with cross-functional team members
The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies. Join us as we support Singapore's vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases