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Middleware Support

Keywords / Skills : Technical Support, Technical Support Executive, Desktop Support, Technical Support Engineer, Customer Support, Trouble Shooting, IBM MQ, Configuration, Maintenance, Debugging

5 - 6 years
Posted: 2019-05-28

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/Programmer
Posted On
28th May 2019
Job Ref code
ketS
Job Description
Job Description :

Application Support:
  • Perform administrative duties, including installation, configuration, and patching, troubleshooting and tuning Middleware software like IBM MQ across operating systems
  • Monitor and support requests received throughout the day and ensure that all critical items are addressed.
  • Help to design message interfacing with up stream and downstream applications.
  • Migrate existing Queue managers to shared MQ manager.
  • Perform IBM MQ troubleshooting with Application teams or other administrators and assist with problem resolution
  • Ensuring compliance to Service Level Agreement. Establish required metrics for the measurement of the service performance


Operation & Process:
  • Prepares technical project plans for new initiatives in BAU
  • Collaborates with Application teams and other infra teams to develop technical solutions and enhancements.
  • Drive the on boarding of new applications on to the production environment.

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Maintain Security:
  • In accordance with Bank's security directives, assists to deploy, maintain, and enhance the security of all infrastructure systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.


  • At least 5 to 6 years of relevant experiencing in designing, supporting IBM MQ.


  • Minimum 3 years hands-on working experience managing production application support


  • Experience in Linux administration and Shell scripting is required.


  • Experience in WebSphere, JBoss, Apache would be handy



  • About Company

    NTT DATA Singapore Pte Ltd


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