Established since 1995, IT Works has a 20 year history providing executing search, contract staffing and recruitment services to global and local MNCS in Singapore and Asia. What started out initially with a focus on providing headhunting services for the IT and Banking industry, today IT Works provides a full suite of headhunting and contract staffing services across many industries across Asia with our partners. All our consultants in our Singapore office has more than 20 to 30 years work experience in their field of specialization.
Today we connect PMET job seekers and employers across Asia across multiple industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases