Hexaware is a global provider of disruptive IT & IT-enabled services, complex technology solutions and Business Process services. The company is dedicated in helping fortune 500 companies and larger enterprises in solving their toughest business challenges and enabling business transformation, leveraging its specialized automation-led services and ‘Shrink IT Grow Digital’ strategy. Hexaware focuses on key domains such as Banking and Financial Services, Healthcare and Insurance, Travel and Transportation and Manufacturing & Consumer and specializes in an array of services such as Application Transformation Management, Application Management Services, Enterprise Solutions, Business Intelligence & Analytics, Digital Assurance, Infrastructure Management Services, Digital and Business Process Services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases