This position enables the Operations group in overall channel management and development by supporting the NBC Channels Manager in crafting channel strategies, addressing systemic inefficiencies and providing consultative recommendations. Thereby strongly partners with key persons in implementing strategies and solutions to the channels. The position is responsible in promoting excellence in execution and delivery of results covering Customer Satisfaction, Sales and Profitability.
Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, HRM or equivalent.
Atleast 3 years of experience in Business Channel Management in a Customer Oriented Organizations.
Knowledge on Party and Big Order Service Management is a plus.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases