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Network Engineer - NOC

Keywords / Skills : Network Engineer NOC, Network Engineer, Network admin, Network administrator, Network security, Hardware networking male, Networking, System administrator, Network support

3 - 10 years
Posted: 2018-10-19

Nationality
Philippines
Industry
Telecom
Function
IT
Role
Network Administrator
Education
Bachelors
Degree
Posted On
19th Oct 2018
Job Description

  • Excellent verbal and written communication skills 
  • Able to contribute to the work group as a team player 
  • Customer service skills including the ability to work with customers in completing their circuit/service installations 
  • Familiarity of routing protocols like BGP, OSPF, EIGRP, RIP. 
  • Familiarity with MPLS, OSPF, BGP, EIGRP, IPSec, TCP/IP, QoS, STP and WAN Optimization. 
  • Good understanding of OSI Layer 1 and 2 protocols 
  • Familiarity of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices 
  • Familiarity with circuits including working directly with circuit providers 
RESPONSIBILITIES: 
  • Remote management and monitoring of Network Operations 
  • 24*7 NOC support to Large Global clients that have a distributed LAN , WAN setup 
  • Trouble ticket management – ensuring that all tickets for Virtela’s customer base are being properly worked and handled based on SLA and priority following the established GOC procedures and processes. 
  • Directly interact with members of the GOC Operations and Security teams with regards to ticket escalation and triage, and will participate in overall collaboration efforts to resolve issues. 
  • Monitor the general and security tickets queue within the Siebel ticketing system, providing the initial contact and incident validation and management for Virtela’s customers. 
  • Field phone calls, emails, and e-tickets. 
  • Work on special projects and daily assignments as assigned by the GOC Managers.
Qualifications Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Skills and Abilities:
  • A firm understanding of the Windows Operating System. 
  • A firm understanding of basic Windows OS troubleshooting concepts and protocols. 
  • Experience with Microsoft Office Applications. 
  • An understanding of "ping" and "tracert" commands. 
  • An understanding of basic network infrastructure. 
  • An understanding of Windows Explorer and Firefox internet browsers. 
  • Work a rotating shift schedule including weekends and holidays. 
Preferred Skills and Abilities: 
  • An understanding of IP addressing schemes. 
  • An understanding of firewall and antivirus applications. 
  • An understanding of VPN client applications. 
  • Hands-on experience. 
Equipment/Software: 
  • Windows OS 


About Company

Are you passionate about solving challenging problems, making a real impact and building something big? Join the Virtela team today. NTT Group has 200,000+ employees around the world.

Virtela is part of the NTT Group, the world’s largest telecom company with over $130B (USD) in revenue, ranked #32 on the Global Fortune 500. Virtela is the smart alternative for enterprise networking and virtualized IT services and offers the opportunity to work with the most advanced technologies and talent around the world in serving our global enterprise clients. Virtela have been recognized by 100+ awards.
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