Saburi Consulting Services Pte Ltd (EA Licence No. 11C3792) is specialised in providing resources across high demand areas such as Information Technology, Financial & Banking Services, Management Consulting Services, Engineering, Technology and other business operations. Saburi has a very wide client base ranging from Global System Integrators, MNCs in Semi-conductor Manufacturing, Market Research, Process Control Industries, Financial Services and Software Development Industries. We are constantly on the look out for Professionals aspiring for challenging opportunities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases