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IT Jobs in Singapore
Network Operations Engineer
Sorry, This job is expired.
Network Operations Engineer
Astek Singapore Innovation Technology Pte Ltd
Keywords / Skills :
WAN LAN, CCNA, Cisco Routers, Cisco Switches, Juniper, Firewall, Fortinet, VPN, Nice, Load Balancer, Checkpoint
5 - 10 years
All Jobs by this Recruiter
1st Aug 2018
Drive the partners/suppliers to participate actively in daily network operations activities to ensure the stability of the network/voice infrastructure
Work closely with architecture team and introduce best practice requirements on the process and infrastructure to the region
Monitor and manage the LAN/WAN network, connectivity between all datacenters, sites and extranets
Responsible to support, configure and manage Cisco Routers and Switches, Checkpoint VPN appliance, Checkpoint Firewall, Load balancers and event correlation appliances throughout the implementation phases of the infrastructure projects
Maximize network performance by monitoring performance; scheduling upgrades; collaborating with network architects on network optimization efforts.
Act as the escalation point for all network operations issues from all parties within the Bank and manage all related communications processes on a real-time 24x7 basis
Actively engage with business parties and external vendors for managing operations issues
To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure
Manage and collaborate with external vendors such as carriers and cabling contractors for daily and project requirements
Closely coordinate and conform to Change Management policies, process and procedures on any network changes.
Maintain and update all network related documentation and risk assessments as required
Assist Architect team on new infrastructure implementations
Execute on IT projects related existing infrastructure enhancement
Required skills and Experience:
Diploma/Degree in electrical/electronic engineering, computer engineering or related discipline
Must have attained minimum CCNA technical certification
5 - 10 years work experience in either the financial or telecommunications industry with an excellent understanding of WAN, LAN and Voice technologies and network operations
Experience in operational support skill in Cisco router/switches, including Juniper Firewall platforms; Checkpoint Firewall/VPN platforms; NICE, Etrali, Alteon and F5 load balancers
Experience in various network monitoring tools on data & security infrastructure such as Solarwind, Netscout, Checkpoint, Netscreen, Cisco OM, TACACs, Infovista, Cacti, Fluke VPN Xpress, ServOne
Experience in ITIL and defining various network documentation for operations support
Good knowledge of TCP/IP, ATM, Frame-Relay, MPLS, Cisco Routers and Multiplexers, Remote Access
Experience in Change, Incident, and Problem management in banking industry
Experience in Capacity planning on network infrastructure
Experience with Vendor management
Understanding the risk management and work closely with the Bank information security and risk team.
Proficient knowledge in regulatory requirements on IT infrastructure, security and local regulatory requirements in Asia
Strong interpersonal, written and verbal communication skills
Proficiency in written and spoken English
Proactive and possess initiative , self-motivated team player capable of working with minimal supervision
Willing to work in non-office hour and provide 7x24 on-call standby support
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ASTEK GROUP Astek is and IT and Engineering consulting company providing solutions to some of the world’s largest industrial and services groups for 30 years.
We support our clients with the creation and development of their new products and services around 4 main business lines:
➜ Information Technology and Systems (IT & IS)
➜ Technical Engineering & Product Development
➜ Digital Solutions
➜ Smart Systems
Astek is a community of almost 3500 passionate experts empowering clients in 14 countries throughout Europe, APAC, Middle East and the Americas.
Our Team is dedicated to offer our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact! Being an "ASTEK" Being an Astek means being an out of the box thinker, a precursor who is keen to create, innovate and collaborate in an environment where you can enjoy being yourself and valued for your ideas. It’s being part of a community of experts that have a passion for and stay abreast of the latest technologies. You feel like a technology pioneer, full of creative ideas, supported by a strong know how and expertise in the latest technologies? We believe you could be a good fit to our culture!
Our culture is our pride At Astek, we believe that we are stronger together than we are alone. Trust, ethics, respect and transparency are deeply fixed in our culture, alongside with the pride in a job well done. Our community motto is that people give the best of them when they feel listened, respected and empowered to develop themselves. Therefore the better we treat our people, the bigger the success they will achieve. We apply those values on day to day basis among our teams, with our clients and even with our competitors. Being part of the Astek community means relying on each other’s, learning from each other’s and growing all together. Our community fosters creativity, innovation and development within our teams to tackle more and more complex challenges and deliver the best solutions to our clients
Join us and become an Astek!
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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