Participate actively on carrying out network changes, troubleshooting and resolving complex 1st and 2nd level network related issues, coordinate resources where necessary and serve as escalation point to various Operational teams
Respond to and resolve IP network issues within the time-frame based on Severity Level Agreement (SLA).
Deploy client solutions and network design implementations
Take initiative to proactively discover potential network impacts and resolve issues in the shortest time frame
Participate actively on problem resolution and root-cause-analysis related to Data Center project or Business-As-Usual activities.
Deploy and document changes in accordance with problem, incident and change management process.
Communicate effectively and efficiently to relevant stakeholders, including internal and external customers, on the resolution and root cause that resulted in outage or service interruption.
Carry out effective and prompt measures to restore services and resolve issues via appropriate configuration changes to maintain service integrity.
Ability to write fluently and communicate effectively to senior management in non-technical language.
The position may be required to work on weekends based on project and clients’ requirement.
Bachelors/Degree or equivalent experience with a minimum of 3 years of experience working at a 2nd level network support and administration role.
Possess strong technical problem solving skills and ability to meet deadlines and commitments in a fast-paced environment that requires multitasking tasks related to project and BAU activities.
Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN.
Good working knowledge on Cisco ISR19xx/29xx & ASR1002X and Nexus9k switches
Sound understanding and working knowledge of routing protocols such as BGP, EIGRP and OSPF and GRE Tunneling.
Excellent team player who also possess collaboration quality to work professionally with various teams, clients and stakeholders to achieve team and project goals.
Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks and make sound decisions when situation arises.
Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills.
Ability to convey network concepts and issues to both technical and non-technical audiences.
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.
Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.
Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.
We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases