Send me more jobs like this

Network Voice Engineer (Day 2)

Keywords / Skills : Voice Engineer, NICE, H323, Cisco Unified, Unified Communication, Voice Gateway, Voice Recording, MGCP

4 - 10 years
Posted: 2019-10-09

Other Information Technology - Network Voice Engineer
Posted On
9th Oct 2019
Job Description

• Acts as an escalation point which includes UC, Voice Gateway, and other issues that impact voice infrastructure.

• Proficient and in depth knowledge on Cisco protocols supporting voice as well as the system features and functionalities.

• Perform troubleshooting of call control protocols on Voice Gateways (H.323, MGCP and SIP).

• Configuration/Implementation/Troubleshooting of UC managed devices.

• Performs Incident and Change Management.

• Responsible for proactive analysis of the UC environment, providing recommendations for improvement.

• Other responsibilities includes documentations and work instructions on the Voice/IPT environment.

• Performing software, firmware upgrades and patches as needed.

• Performing analysis of network and IPT data, identifying trends and anomalies, and making recommendations for optimization.

• Perform assessment on Cisco Vulnerabilities and remediation recommendations.

• Provide trainings to Voice engineer.


• Minimum 5+ years of Cisco Unified Communications engineering experience installing, maintaining, configuring, upgrading and troubleshooting VoIP equipment including Cisco Voice Gateways, Unified Communication Manager, Cisco Unity Connection, etc.

• In depth understanding of VoIP protocol, such as H323, SIP.

• CCNP Voice/Collaboration Certification or higher is required.

• Experience in troubleshooting and resolving network/VoIP incidents on a 24x7, mission critical environment.

• Cisco routing and switching experience are required.

• Understanding of LAN/WAN QoS is required.

• Experience with Voice Recording (NICE) is preferred.

• Experience with programming, scripting and database will be highly preferred.

• Able to work under pressure and interact with all levels of personnel.

• Team player with ability to work independently.


Please send your most updated CV in MS WORD FORMAT to

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

About Company

Quinnox Solutions specializes in providing search and recruitment services. We pride ourselves in delivering effective human capital solutions in the diverse field of Technology based on our keen perception of both our clients' business needs and candidates' career aspirations.

EA License Number: 06C3126
Similar Jobs
View All Similar Jobs

Walkin for you