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No Exp.Welcome IT Service Desk Support (1 year contract)Orchard/Rotate Shift

Keywords / Skills : IT Service Desk Support, Information Technology, IT service support, LAN, WAN, AD, file server technology, use of ITSM tool, Microsoft OS and applications, IT

Posted: 2019-06-11

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
11th Jun 2019
Job Ref code
7279212
Job Description
Job Description :
  • Minimum Diploma in Information Technology or related, No experience welcome to apply
  • Working knowledge of LAN, WAN, AD, file server technology, use of ITSM tool, Microsoft OS and applications
  • Bilingual English and Chinese, to liaise with mandarin speaking counterparts
  • Rotating Shift 8am to 7pm / 7am to 6pm Willing to work weekends / PH


Our client, a globally known MNC for IT service support
Responsibilities:
  • Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive services
  • Convey troubleshooting steps and information to customers via phone calls, and/or email
  • Troubleshoot technical problems and properly documenting all customer requests via a ticketing system
  • Provide support for all IT related needs such as:
  • Software and hardware installations, support, and troubleshooting, including Microsoft products and business specific applications
  • Wireless device support and troubleshooting, including Apple and Android products
  • Printer and related equipment troubleshooting
  • Use knowledge documents to implement solutions or appropriately escalate customers
  • requests to the next tier of support


Requirements:
  • Minimum Diploma in Information Technology or related, No experience welcome to apply
  • Minimum 1 year experience in IT service support an advantage
  • Working knowledge of LAN, WAN, AD, file server technology, use of ITSM tool, Microsoft OS and applications
  • Bilingual English and Chinese, to liaise with mandarin speaking counterparts
  • Willing to work rotating shifts, weekends / PH

Other Information:
  • Working Hours: Shift Work 8am to 7pm / 7am to 6pm
  • Training provided, office hours.
  • Location: Central
  • Salary : S$2,000 to S$3,000 / Negotiable (salary will commensurate according to experience & qualifications).


HOW TO APPLY:
Interested applicants may apply by sending in your updated rsum (in MS Word format) to Joel Lee Yen Ling (EA Personnel Registration No: R1873667) at


Or
Contact Joel Lee 97779338 for a short discussion


We regret to inform that only shortlisted candidates will be notified.
By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

About Company

Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.With offices in Singapore, Malaysia and Hong Kong, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!
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