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Office 365 Administrator - Pooling

Keywords / Skills : Office 365 Administration, Sharegate, Sharepoint, Share Point Server, Microsoft Sharepoint Portal, Microsoft Sharepoint 2013

2 - 3 years
Posted: 2019-09-05

Nationality
Philippines
Industry
ITES/BPO
IT/Computers - Software
KPO/Research/Analytics
Function
IT
Role
Software Engineer/Programmer
Systems Engineer
Education
Bachelors
Degree
Posted On
5th Sep 2019
Job Description
REPORTING LINE
  • Global Head of Messaging Services team with local supervision by the Global Infrastructure Management Services (GIMS) Manager
SPECIFIC RESPONSIBILITIES
  • Works in shifts covering 24x7 global IT operation
  • Manages Sharepoint 2007/2013 and Sharepoint Online
  • Execute migrations from on-premise Sharepoint 2007/2013 farm to Sharepoint Online
  • Serves as the Tier 2 support and being escalation contact of the Global Applications Support Group (ASG) for advanced level of investigation and troubleshooting for Office 365 related incidents
  • Being able to identify problems from recurring Office 365 incidents and provide resolution in a timely manner
  • Executes standard and non-standard service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
  • Monitors and tests performance for potential bottlenecks, identify possible solutions, and work with Tier 3 to resolve issues
  • Address Exchange and Skype for Business issues including Exchange remote mailbox creation and administration, Office 365 client connectivity, client software distribution, and mobile installation issues
  • Improve on existing Office 365 monitoring, management and reporting tools and utilities
  • Develop and document best practices for supporting the Office 365 application
  • Define & maintain operational procedures
  • Follow change management procedures
  • Work with Office 365 Coe, Infrastructure, and application support teams (Geneva and Manila based)
  • Work with external service provider: Microsoft
  • Maintain current knowledge of relevant technologies as assigned
  • Provide advice and training to peers on various Office 365 applications
  • Assist in the management and maintenance of the global Office 365 environment.
REQUIRED SKILLS

The following skills and experiences will constitute an advantage:
  • At least 2 years of practical experience in running complex Office 365 infrastructures
  • ITIL certified 
  • Experience in working in a multinational environment 
  • Microsoft SharePoint 2007/2013/Online administration 
  • Experience in conducting migrations from on-premise Sharepoint 2007/2013 farm to Sharepoint Online
  • Experience in Share-gate tool 
  • Experience in working with Service Now 
  • Office 365 Deployments and integrations 
  • Microsoft Exchange Server 2013/2016 Administration including hybrid configuration 
  • Microsoft Outlook 2010-2016 administration and trouble-shooting 
  • Troubleshooting Mobile Messaging Technologies: Exchange ActiveSync, iOS, and Android 
  • Troubleshooting Skype for business related issues 
  • Microsoft Active Directory administration and trouble-shooting 
  • Experience in managing and troubleshooting Azure AD Connect 
  • Windows Server 2012/2016 System Administration 
  • Windows 7/8.x/10.x Desktop Administration 
  • Powershell scripting. 


About Company

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 80,000 employees, SGS operates a network of over 1,650 offices and laboratories around the world.
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