The incumbent will be part of a team that contributes to the smooth administration of all student record matters. The Student Records Department is responsible for the administration and maintenance of student records.
The department also deals with verification and issuance of certification letters, transcripts and degree certificates.
Manage the students’ academic progression of SUSS students which includes the processing of course enrolment, programme transfers, deferments and withdrawal
Verify and issuance of certification letters, transcripts and degree certificates
Actively contribute to the improvement of system and processes through active suggestions to streamline existing processes
Perform related duties as required to accomplish the assigned duties and responsibilities of this position.
Co-ordinator role for department events/processes, school, etc
Assist with other tasks, duties as necessary or assigned (eg. co-ordinate department meetings, etc)
Assist with University-wide activities as necessary or assigned (eg. graduation, invigilation, material distribution, orientation, exhibition, etc)
with at least 3 years of relevant working experience, preferably administrative/operations and supervisory level
Resourceful, creative and able to multi-task in a fast paced environment
Self-motivated, positive attitude, able to work independently and take initiative
Meticulous with an eye for detail
Good team player with good interpersonal and communications skills
Proficient in Microsoft Office application software
Applicants are requested to submit their resumes via our website at http://www.suss.edu.sg/careers/appointments-vacancies/Pages/NonAcademic_Appointments.aspx
Singapore University of Social Sciences (SUSS) is one of Singapore's six autonomous universities and its mission is to provide lifelong education that equips learners to serve society. Home to more than 15,000 students, SUSS provides an applied education that targets both fresh school leavers and adult learners, with a focus on the social sciences. It adopts a flexible and practice-focused learning approach and offers more than 70 degree programmes in various disciplines. Eligible students taking SUSS's undergraduate programmes enjoy government subsidies and access to government bursaries, tuition fee loans and study loans. For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases