At Sundaram Finance Ltd., we have 54 years of tested process expertise to our credit and a balance sheet exceeding USD 1.8 Billion. The ‘Sundaram’ brand is the most trusted name in the Indian Financial Services Industry. Truth, fairness and transparency guide the management of finance at our parent company Sundaram Finance Ltd. Over the decades, we have grown into a large group with interests in auto finance, asset management, general insurance, home finance, business process outsourcing, securities accounting, retail distribution, IT solutions and logistics services.
Sundaram Finance Limited is a publicly listed company which has consistently posted commendable operating and financial performance. Its borrowing programme (Fixed Interest Securities – Public deposits) has been consistently assigned a rating of MAAA/ STABLE by ICRA (affiliated to Moody’s) signifying highest safety. Our partnerships include international companies like BNP Paribas (France) and RSA (UK). We are an ISO 9001:2000 certified company.
Search for talents : We are in constantly looking for high quality and result oriented aspirants who are interested in profound growth on IT industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases