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Operations Executive

Keywords / Skills : Operations Executive, SLAs, Vendor Management

2 - 5 years
Posted: 2019-01-31

IT/Computers - Hardware & Networking
IT/Computers - Software
MIS Executive
Posted On
31st Jan 2019
Job Description
  • Foster and maintain excellent customer engagement and communication so as to anticipate customer's requirement and develop a sustainable business relationship 
  • Lead and manage a large service delivery team in operating mailroom, print-room, fleet management, front-desk and help-desk 
  • Ensure the achievement of service level agreement by the service delivery team in accordance to the scope of work 
  • Engage and motivate staff to achieve optimum staff effectiveness 
  • Liaise with both internal and external stakeholders on equipment, supplies and billing 
  • Prepare monthly reports for billing and customer review meeting 
  • Manage third party vendors effectively in providing high quality services 
  • Initiate continuous improvements to achieve increased efficiency and profitability 
  • Maintain and update ISO operating procedures, work instructions and quality records 
  • Collaborate with the sales teams in identifying sales opportunities 

  • Degree or at least a Diploma in any field from a recognized institution 
  • At least 3 years of relevant experience (preferably in operations management) 
  • Experience in either print room, mailroom or scanning operations would be a strong advantage 
  • Proficient in Microsoft Office applications 
  • Good understanding of processes and requirements, with the ability to identify possible areas of improvement 
  • Pleasant, polite and customer-service oriented 
  • Excellent interpersonal and communication skills

About Company

Fuji Xerox Singapore Pte Ltd is a leading provider and trusted partner for quality document services and communications, enabling people and businesses to share knowledge across all platforms seamlessly.

Established in 1965, Fuji Xerox Singapore employs approximately 900 staff, including a team of industry leading professionals who support our portfolio of document management technologies, IT solutions, and customer communication services.

Fuji Xerox Singapore offers a holistic ecosystem of products and solutions to enable businesses to achieve increased productivity and efficiency while deriving greater value from communications. This includes world-class office multifunction devices, cloud and mobile solutions, multichannel marketing solutions, and business process management solutions.

To learn more about Fuji Xerox Singapore's commitment to innovation, customer service and sustainability, please visit

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