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Operations Lead (Up to 6,000)

Keywords / Skills : MCSE, CCNA

5 - 5 years
Posted: 2018-11-16

Nationality
Singapore
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Team Leader/ Technical Leader
Education
Bachelors
Degree
Posted On
16th Nov 2018
Job Description
Responsibilities
  • Lead to analyze, diagnose and resolve account service issues 
  • Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account 
  • Ensure effective implementation and follow-up of Incident Management processes of customers 
  • Monitor and ensure the service delivery and Service Level Agreements meet the NEC’s obligations 
  • Identify, implement and drive service improvements to enhance customer satisfaction 
  • Involve in Change Management and resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts 
  • Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers’ businesses 
Requirements
  • Any other ad-hoc duties as required or assigned 
  • Bachelor Degree or Diploma in Computer Science or IT related studies 
  • Industry Certifications, such as A+, N+ and/or MCSE/CCNA, will be an added advantage 
  • At least 5 years of experience in a technical service and senior team lead’s role 
  • Sound technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments 
  • Effective oral and written communication skills 
  • Strong organizational and interpersonal skills 
  • Good customer service and support attributes 
  • Independent and results-oriented
EAP No.: R1766065

EA Licence No.: 95C5411
Key Skill(s)

About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
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