Our client is a fully integrated pulp and paper mill, was incorporated in1991. Located in Thailand’s central plains in the province of Prachinburi, the mill began operating in 1995. The company’s broad portfolio of products extends from superior quality short fiber large paper sheets to innovative stationery products and premium copy papers – all made of sustainable fiber from Paper Tree, which is grown along the rice paddy ridges of more than 1.5 million farmers across Thailand through a uniquely Asian solution to the sustainable sourcing of fiber that we call "Paper from Farmed Trees" (PFFT).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases