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Order Management Specialist | 8053

1 - 4 years
Posted: 2019-07-05

Industry
ITES/BPO
Function
IT
Role
Customer Service Executive
Posted On
5th Jul 2019
Job Ref code
9271284
Job Description
Job Description :

We are looking for a customer care professional with a passion for taking care of customers. The Customer Care team processes orders placed online, research and solve customer problems, process returns, and work on custom/special orders. This person should be motivated by and be able to thrive in a fast-paced, start-up, environment with little structure and requiring a lot of initiative.

Key Responsibilities:
  • Research and resolve customer inquiries.
  • Work with accounting, and the shipping department to process customer requests and concerns.
  • Responsible for booking and releasing customer orders and assuring that all orders are properly shipped.
  • Managing all assigned orders.
  • Resolve problems concerning transportation, logistics systems, or customer issues.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Interact with customers to provide information in response to inquiries, concerns and requests about products and services.
  • Responds to customer questions efficiently and effectively through the use of active listening, personalization techniques and focusing on adding value.
  • Maintains customer records by updating account information and identifying gaps in department processes.
  • Build relationships with customers and internal team members to drive customer loyalty and retention.
Qualifications:
  • 2+ years in an office customer service environment, call center/BPO experience strongly preferred
  • Skilled in proofing and verifying data
  • Extremely detail and task oriented able to develop a system to stay organized.
  • Expert knowledge of MS Office, especially Excel and Outlook.


We encourage walk-in applicants! Please drop by at our office located at the 32nd floor of Cyberscape Beta Bldg. Topaz and Ruby Road, Ortigas, Pasig City anytime between 7:30AM - 7:00PM Mondays to Fridays (except holidays). Please bring a copy of your resume and a valid ID. Look for Jannyna once onsite.

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | http://www.microsourcing.com/visit-us-moa.asp Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | http://www.microsourcing.com/visit-us-ortigas.asp Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | http://www.microsourcing.com/visit-us-ew.asp
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