JOB description summary The OTC team is responsible for recording of data related to the sale of goods and/or services provided to customers in compliance with company policies and procedures and other reporting requirements. The job holder follows through on collecting payment due, evaluates customers creditworthiness, develops and delivers incoming payments and secures revenue by verifying and posting receipts.
Process group / process / activity / additional description APQC Hierarchy APQC Process ID
Perform revenue accounting: 8.2 10729
Manage and process collections: 8.2.4 10745
Analyze delinquent account balances 188.8.131.52 10805
Discuss account resolution with internal parties 184.108.40.206 10807
Process customer credit: 8.2.1 10742
Review existing accounts 220.127.116.11 10791
Analyze/Approve new account applications 18.104.22.168 10790
Manage and process adjustments/deductions:: Everything related to revenue accounting, in the particular section related to discounts, rebates, cash backs, manual adjustments of revenues, discussing with customers etc. 8.2.5 10746
Discuss resolution with internal parties 22.214.171.124 10812
Prepare chargeback invoices: incl. Cashback process (rebate processing) 126.96.36.199 10813
Dimensions 1.Manage accounting receivable and billing.
communication partner Describe the communication that exists within the job. Include internal and external communication partners as well as the level of interaction. 1.tbd
EDUCATIONAL REQUIREMENTS:Associates Degree Possibly BS degree in Finance, Accounting or Business Administration
YEARS OF PROFESSIONAL EXPERIENCE OVER ALL:More than 2 years - Administrative Level
YEARS OF EXPERIENCE IN A SIMILAR ROLE: Less than 2 years - Entry Level
OTHER SPECIAL SKILLS (PLEASE LIST):
Functional Skills: Knowledge and working experience in OtC Proven ability to calculate, post and manage accounting figures and financial records Data entry skills along with a knack for numbers Hands-on experience with spreadsheets and proprietary software Proficiency in MS Office and ideally knowledge in SAP High degree of accuracy and attention to detail
Language Skills: Fluent in Koran speaking, reading and writing Fluent in English speaking, reading and writing Other languages are a strong advantage
Personal Skills: Service Orientation and Service Partnership Continuous improvement mindset and process orientation Solution delivery orientation Ability to communicate, explain and socialize procedures, solution proposals with country contacts Agility / flexibility Coordinating / organizing Multitasking / Time management
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases