EMS is an international organisation currently expanding operations to Singapore.
This role is for enthusiastic, experienced, pro-active, driven individuals with distinctive qualities and educated to a degree level to manage a portfolio of regional clients in APAC, handling all data requests and day-to-day account requirements.
These individuals will need to work well with others in a challenging environment, within a professional, motivated, and multi-cultural team around the world.
The applicants are required to have the right to work in Singapore.Key Qualifications / Experience
o A minimum of 2 years experience in Account Management
o Experience in Payroll, Global Mobility and working in an international environment would be a benefit
o Educated to a degree level
o Excellent verbal and written communication skills
o Great analytical and numerical skills
o Proficient in Microsoft office package, particularly Excel
o Organised and methodical with a great attention to detail
o A quick learner with the ability to prioritise and multi-task
o Highly motivated and responsible
o Ambitious and proactive, a great team-player
o Exceptional admin skills
o Fluent in English and any additional languages would be a benefit
o SQL skills would be an advantage
Key Responsibilities / Tasks
You are responsible to the Regional Client Relationship Manager in Singapore for the following:
o Day-to-day liaison with APAC clients and in country Providers to ensure information is correctly received and that payroll is processed in an accurate and timely manner
o Management of data acquisition from clients, processing and administration of client payrolls
o Management of payments on an international payments platform
o Management of the respective country’s reporting & statutory filings as required for each client in conjunction with the In Country Provider
o Undertaking of monthly internal and external report reconciliations of client accounts
o Assisting in the development and maintenance of APAC payroll administration policies and procedures manuals when required
o Provision of status reports that are specific to client’s requirements concerning the delivery of global payments and payroll
o Adherence to client contract terms and conditions and service level agreements
o Development and maintenance of positive working relationships with clients based in APAC through regular communication together with the Regional Client Relationship Manager
o Communicating regularly with the UK and US based Account Managers and highlighting any issues/inconsistencies in a prompt manner
o Ensuring that you are fully aware of the company requirements detailed in the Operations Manual, Security Manual and the Employee Handbook
o Attending transition meetings with the Transitions team, drafting meeting minutes and reports, addressing any required actions following meetings
o Liaison with the Finance team to report account monthly activity for client invoicing
You will be provided with structured training and support during your induction. You are to consult with the Operations Manager and request any further training if this is necessary.
What do we offer?
This is a fantastic role for a bright, motivated and confident individual looking to get into Account Management in the Global Payroll and Mobility service industry.
You will be a member of a great team consisting of various account managers and will benefit from an excellent range of training and development opportunities. Adaptability, flexibility and enthusiasm will be key to your success.
To apply please send your CV and Covering Letter to the email provided.