POSITION SUMMARY: The Senior Payroll Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by Service Level Agreements and Key Performance Indicators. The Payroll team is responsible for all aspects of payroll in accordance with standard tax and accounting principles across a multi-entity, multi-state, multi-country manufacturing segment. The team directly interacts with diverse payroll systems supporting employees across numerous entities throughout the United States and Canada, including but not limited to CA, IL, MI, MN, MO, OH, PA, NC, WI. Payroll populations include union/non-union, pension/nonpension eligible participants.
Timely and accurate preparation and processing of payroll for employees in multiple FEINs and states
Validate Gross to Net payroll calculations in payroll system
Thoroughly audit payroll reports each pay period
Run Operating Company audit reports on time each pay period
Follow payroll checklist and verify all steps are completed each pay period
Review/post employee time sheet data and earnings including base pay, overtime, shift differential and other incentives
Investigate and resolve payroll discrepancies in accordance with the Service Level Agreements (SLAs) established for the Payroll team
Assist HR and Finance partners in reconciling payroll activities
All other duties as assigned
CANDIDATE EXPERIENCE AND QUALIFICATIONS
At least 3 years of Payroll experience, preferably with unions in the industrial/manufacturing industry
CPP certification preferred
Experience with Payroll and Time Management systems and solutions; ie., ADP GlobalView, Kronos, eTime, iReports, iPay, SAP, etc.
Experience with online banking administration
High level of customer focus and ability to maintain a positive attitude at all times
Strong Microsoft Excel skills required: V-lookups, pivot tables, etc
High level of proficiency in Microsoft Office products
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast paced environment
Self-directed, positive and ethical role model able to work with moderate supervision
Highly ethical and ability to maintain strict confidentiality
Strong analytical, written and verbal communication skills
Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centers in China, North America, the Philippines and Scotland.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases