Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.
At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.
Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases