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Post Sales Supervisor (Mandarin Role)

Keywords / Skills : Post Sales Supervisor , online gaming , customer relationship management, marketing, Business Development, sales activities, contract negotiations, Price Negotiation, sales performance, Sales Targets, Sales Promotion, Sales Strategies

1 - 3 years
Posted: 2019-08-01

Industry
ITES/BPO
Function
Sales/Business Development
Role
Business Development
Education
Bachelors
Degree
Posted On
1st Aug 2019
Job Description
Duties and Responsibilities:
  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Conduct price and contract negotiations with clients to establish contract details and attain profit margin
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Provide periodic reports to management on all after sales activities
Qualifications:
  • Work location is in Makati City, Philippines
  • Required language(s): English and Chinese (Mandarin) both written and oral
  • Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline
  • At least 1-year experience in online gaming industry
  • Prior experience in a management field, preferably customer relationship management
  • Attentive, Cautious, Optimistic and Patient
  • Communication Skills: Adept in interacting with customers to identify and help meet their desires
  • Leadership Skills: Able to coordinate and organize the activities of post sales teams to ensure client satisfaction and improved sales
  • Problem-solving Skills: Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction


About Company

CloverSense Technology Inc. (CTI) is a PAGCOR accredited Gaming Support Provider (Accreditation No. OSP16-0014-4-A) authorized to service licensed offshore gaming operators.
We specialize in sports trading analysis & risk management, B2B customer support, and product QA & testing.

OUR SERVICES

QA & Testing - Testing is a time consuming but crucial part of game platform development as well as integration.

We have a QA team experienced in testing sports betting and RNG type games. We help develop and execute test plans and test scripts for product development process and report defects in chosen bug-tracking system. We'll take care of testing so our clients don't have to.

Trading Back Office - While modern sports trading platform is mostly automated with sophisticated algorithms, some crucial functions still require that human touch.

Our team of sports trading analysts are trained to handle sports trading back office tasks such as event creation and monitoring, settlement and risk analysis. In addition, our team of network specialists can help monitor the various online services that deliver your sports book and assist in troubleshooting issue due to network infrastructure.

Technical Support - Our technical support can handle first line support for routine issues which typically form the bulk of queries.

We can escalate other queries to the relevant product or IT specialists of our clients or their vendors for their actions. With us handling first line technical support, they only need to maintain a smaller team of specialists and experts.


WE INVEST IN TALENT AND HARDWORK

Our success comes as a team but it begins with successful individuals. We always seek and appreciate experienced, authentic people who are keen and interested in joining our team!

Please visit our official careers page at www.cloversense.com/careers to see our current job opportunities. Should you be interested, please send your resume/referrals to recruitment@cloversense.com
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