Responsibilities: • To lead a team of pre sales consultant on major projects & overall project pipeline. • To engage focus account to provide pre sales engagement with customer on Infrastructure & basic Network solution in term of Design and Solution. • To conduct workshop for small groups of customer on company’s focus product at company’s or vendors’ demo center.
Requirements (Technical): • At least 2 to 3 years managerial experience • Degree in Computer Science or IT and with at least 6 to 8 years of experience in Pre Sales engagement for Server, Storage and Backup solution in Windows & Linux environment. • Good Experience in Microsoft Server 2008/2012, Exchange Server, Office 365, Sharepoint and Azure • Good experience in enterprise compute nodes & Storage ( Lenovo/Cisco/Dell/HP/EMC) • Good Experience in Virtualization such as VMware and Microsoft Hyper-V. • Good Experience in AD & Exchange Design & Migration experience. • Good Experience in networking / perimeter network security / WAN connectivity.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases