PRIMARY DUTIES AND RESPONSIBILITIES 1. Interact with multi-functions to fulfil procurement requirements. 2. Source in open market to support spot and long term requirements. 3. New Vendor registration process as per ISO procedure requirement. 4. To conduct Supplier Selection, Monitoring and Qualification process. 5. To support the Requestor whenever is needed for new item sourcing and advise them on the procurement process. 6. To co-ordinate the tender process, continuous cost improvement programs & perform detail cost breakdown analysis. 7. To upkeep and keep track on all contract purchase record and review when necessary. 8. To initiate on the New Product Sample Testing together with the user when require. 9. Updating of Approved Vendor Master List record whenever there is a new registered vendor. 10. Conduct quarterly cost review/improvement with suppliers. 11. Negotiate with supplier on price/minimum order against usage requirements for general and contract purchase. 12. Organize and maintain proper records of PR & PO soft copy in the share folder and supplier quotations. 13. To assist and backup on monthly Purchase Order Report and KPI monitoring when required. 14. To support and advise the Oracle PR raisers whenever required. 15. To upkeep all ISO related documents. 16. Work closely with department head to resolve quality issue with suppliers. 17. To attend all training and presentation on health and safety matters as well as accident prevention. 18. To comply strictly with EHS related policies, procedures and customer requirements as well as safety rules that are rolled out from time to time. 19. Perform other job related duties as and when requested by superior.
REQUIREMENTS 3 years of experience (preferably related experience) with Degree/Diploma preferably in related field or 5 years of experience (preferably related experience) lower than Diploma Level (preferably in related field) Able to work independently Computer literate Knowledge of ISO 9001:2008 or 9001:2015
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases